Information We Collect
When you create an account, use our services, or interact with our platform, Just Casino may collect the following categories of personal information.
Personal and identity information includes your full name, date of birth, residential address, email address, telephone number, and copies of government-issued identification documents such as a driver's licence, passport, or proof-of-age card. We require this information to verify your identity, confirm you meet the minimum legal gambling age in Australia, and comply with Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) obligations.
Financial information encompasses your bank account details, credit or debit card numbers, e-wallet identifiers, deposit and withdrawal history, and transaction records. This data is necessary to process your payments, manage your account balance, and fulfil our regulatory reporting requirements.
Technical information is collected automatically when you access Just Casino. This includes your IP address, browser type and version, device identifiers, operating system, referring URLs, pages visited, session duration, and clickstream data. We collect this information to maintain the security of our platform, detect fraudulent activity, and improve your overall experience.
How We Use Your Information
Just Casino uses the personal information we collect for clearly defined purposes. We process your data to create and manage your player account, verify your identity and age, process deposits and withdrawals, and provide customer support. We also use your information to comply with legal and regulatory obligations, including responsible gambling requirements and AML/CTF laws applicable in Australia.
We may analyse technical and usage data to monitor the performance of our platform, identify and prevent fraud or unauthorised access, and troubleshoot technical issues. Where you have provided consent, we may send you promotional communications about bonuses, new games, or special offers. You can withdraw your marketing consent at any time by contacting our support team or using the unsubscribe link in any marketing email.
Just Casino will never sell your personal information to third parties for their own marketing purposes. We only process your data where we have a lawful basis to do so, whether that is your consent, our contractual obligations to you, a legal requirement, or our legitimate business interests.
Data Storage and Security
Just Casino employs industry-standard security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data transmitted between your device and our servers is encrypted using SSL/TLS (Secure Socket Layer/Transport Layer Security) protocols. Sensitive financial information is stored in encrypted form on servers protected by firewalls and intrusion detection systems.
Access to personal data within our organisation is restricted to authorised personnel who require it to perform their duties. All staff with access to player data are bound by strict confidentiality obligations and receive regular training on data protection practices.
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Under Australian AML/CTF legislation, we are required to retain certain identification and transaction records for a minimum of seven years after the end of our relationship with you. Once retention periods expire, your data is securely deleted or anonymised so that it can no longer be linked to you.
Sharing Your Information
Just Casino does not share your personal data with third parties except in the following circumstances, and only to the extent necessary.
- Payment processors and financial institutions that facilitate your deposits and withdrawals. These providers are contractually obligated to protect your data and use it solely for payment processing.
- Identity verification and KYC (Know Your Customer) service providers who assist us in confirming your identity, age, and residential address as required by law.
- Regulatory authorities and government bodies, including AUSTRAC, state and territory gambling regulators, and law enforcement agencies, where we are legally obligated to disclose information or where disclosure is necessary to prevent criminal activity.
- Professional advisers such as auditors and legal counsel, where necessary for the operation of our business or compliance with legal obligations.
- Technology and service providers who help us operate and maintain our platform, subject to strict data processing agreements that limit how they may use your information.
In the event of a corporate restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, provided they agree to handle your information in accordance with this Privacy Policy.
Your Rights
As a user of Just Casino, you have a number of rights in relation to your personal data under the Australian Privacy Principles.
- Access: You have the right to request a copy of the personal information we hold about you. We will respond to your request within a reasonable timeframe, generally within 30 days.
- Correction: If any of the personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct it. You can also update certain details directly through your account settings.
- Deletion: You may request that we delete your personal information where it is no longer necessary for the purposes for which it was collected. Please note that we may be unable to comply with deletion requests where retention is required by law, such as under AML/CTF obligations.
- Data portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider where technically feasible.
- Complaints: If you believe we have breached the Australian Privacy Principles or mishandled your personal data, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
To exercise any of these rights, please contact our Data Protection team using the details provided at the end of this policy. We may need to verify your identity before processing your request.
Cookies and Tracking Technologies
Just Casino uses cookies and similar tracking technologies to ensure our platform functions correctly, to remember your preferences, and to understand how you interact with our services.
Essential cookies are necessary for the operation of the site. They enable core functions such as account authentication, session management, and security features. These cookies cannot be disabled without affecting the functionality of the platform. Analytics cookies help us understand how visitors use our site by collecting anonymised usage data, including pages viewed, time spent, and navigation patterns. We use this information to identify areas for improvement and optimise site performance. Marketing cookies may be used to deliver relevant promotional content to you based on your browsing activity. These are only deployed with your explicit consent.
You can manage your cookie preferences through your browser settings at any time. Most browsers allow you to block or delete cookies, although doing so may affect the functionality of certain features on our platform. For further information about cookies and how to control them, you may visit www.allaboutcookies.org.
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact Just Casino's support team through the contact options available on our website. If you are experiencing difficulties related to gambling, you can reach out to Gambling Help Online at www.gamblinghelponline.org.au or call the National Gambling Helpline on 1800 858 858.