Our Commitment to Responsible Gambling
Just Casino takes its duty of care to players seriously. We recognise that while most people gamble responsibly, some individuals may experience difficulties managing their gambling behaviour. Our responsibility is to minimise harm, promote informed decision-making, and ensure that adequate safeguards are in place for every player on our platform.
We operate in accordance with responsible gambling principles and work to create an environment where players can make informed choices. This means providing clear information about how our games work, ensuring that odds and rules are transparent, and never encouraging players to chase losses or gamble beyond their means.
Our staff receive training in responsible gambling practices so they can identify and respond appropriately to players who may be showing signs of gambling-related harm. We regularly review our policies and procedures to ensure they reflect current best practices in player protection.
Player Protection Tools
Deposit Limits — You can set daily, weekly, or monthly deposit limits to control how much money you transfer into your account. Once a limit is reached, no further deposits will be accepted until the next period begins. Decreases to your deposit limit take effect immediately, while increases are subject to a cooling-off period of at least 24 hours to prevent impulsive decisions.
Session Time Limits — Set a maximum duration for your gaming sessions. When your chosen time limit is reached, you will be logged out automatically. This helps prevent extended play sessions that can lead to fatigue and poor decision-making.
Reality Checks — Activate reality check notifications to receive periodic reminders of how long you have been playing and a summary of your session activity, including net wins or losses. You can set these reminders at intervals that suit you, such as every 30, 60, or 90 minutes.
Self-Exclusion — If you feel you need a break from gambling, Just Casino offers self-exclusion for periods of 6 months, 12 months, or indefinitely. During self-exclusion, your account will be closed, you will be removed from all marketing communications, and you will not be able to open a new account. Self-exclusion requests are processed promptly and cannot be reversed until the chosen period has expired.
Account Cooling-Off — For a shorter break, you can request a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time, you will not be able to log in or place any wagers.
Recognising Problem Gambling
Problem gambling can develop gradually, and it is not always easy to recognise when gambling has stopped being enjoyable and started causing harm. The following warning signs may indicate that gambling is becoming a problem:
- Spending more money or time on gambling than you can afford
- Borrowing money, selling possessions, or neglecting bills to fund gambling
- Feeling restless, irritable, or anxious when trying to reduce or stop gambling
- Chasing losses by increasing bets in an attempt to win back money
- Lying to family, friends, or others about the extent of your gambling
- Neglecting work, study, family responsibilities, or personal health because of gambling
- Gambling to escape stress, anxiety, depression, or other emotional difficulties
- Feeling guilty or ashamed about your gambling behaviour
- Being unable to stop or reduce gambling despite wanting to
- Needing to gamble with increasing amounts of money to achieve the same level of excitement
If you recognise any of these signs in yourself or someone you know, we strongly encourage you to reach out to one of the support organisations listed below. There is no shame in seeking help, and support is available free of charge and in complete confidence.
Support Organisations
If you or someone you care about is experiencing difficulties with gambling, the following Australian services offer free, confidential support:
- Gambling Help Online — Available 24 hours a day, 7 days a week. Visit www.gamblinghelponline.org.au for live chat and online counselling, or call 1800 858 858 for telephone support.
- Lifeline Australia — Crisis support and suicide prevention available 24/7. Call 13 11 14 or visit www.lifeline.org.au.
- BetStop — National Self-Exclusion Register — Australia's national self-exclusion register allows you to exclude yourself from all licensed Australian online wagering services. Register at www.betstop.gov.au.
- Financial Counselling Australia — Free financial counselling for anyone experiencing financial difficulty related to gambling. Call 1800 007 007 or visit www.financialcounsellingaustralia.org.au.
- Beyond Blue — Support for anxiety, depression, and other mental health concerns that may be related to problem gambling. Call 1300 22 46 36 or visit www.beyondblue.org.au.
These services are staffed by trained professionals who understand gambling-related harm and can provide practical support, counselling, and referrals to additional services in your state or territory.
Prevention of Underage Gambling
Just Casino strictly prohibits anyone under the age of 18 from creating an account, depositing funds, or participating in any form of gambling on our platform. Gambling by minors is illegal in Australia, and we take every reasonable step to prevent it.
All players are required to complete identity verification before they can deposit funds or place wagers. This process requires valid government-issued identification to confirm the player's age and identity. Accounts that cannot be verified will be suspended, and any funds deposited will be returned.
We encourage parents and guardians to take an active role in preventing minors from accessing gambling websites. Consider using parental control software to restrict access to gambling sites on shared devices. Programs such as Net Nanny, Cybersitter, and built-in parental controls on most operating systems and web browsers can help block gambling content.
If you suspect that a minor has gained access to a Just Casino account, please contact our support team immediately. We will investigate the matter and take appropriate action, including closing the account and returning any deposited funds.
Our Ongoing Responsibility
Responsible gambling is not a one-time effort but an ongoing commitment. Just Casino regularly reviews and updates its player protection measures to ensure they remain effective. We welcome feedback from our players on how we can improve our responsible gambling practices.
If you have any questions about our responsible gambling policies, need assistance with any of the tools described on this page, or wish to discuss your gambling habits in confidence, please do not hesitate to contact our customer support team. We are here to help.